Privacy Policy

Last updated: [insert date]

1. About this policy

New You Brew respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how New You Brew collects, uses, stores and discloses personal information when you:

  • visit our website;

  • place an order;

  • contact us;

  • join our email list;

  • participate in a promotion, survey or product-testing activity;

  • otherwise interact with New You Brew.

We handle personal information in accordance with applicable Australian privacy laws and, where applicable, the Australian Privacy Principles.

2. Information we may collect

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • phone number;

  • delivery and billing address;

  • order and purchase history;

  • product preferences;

  • customer-service enquiries and correspondence;

  • marketing preferences;

  • information submitted through forms, surveys or promotions;

  • device, browser and website-usage information;

  • IP address, cookie data and analytics information;

  • limited payment and transaction information supplied by our payment provider.

Payment-card information is generally processed by third-party payment providers. New You Brew may receive transaction confirmations and limited payment information rather than your full card details.

3. How we collect information

We may collect personal information:

  • directly from you during checkout;

  • when you create an account or complete a form;

  • when you subscribe to emails;

  • when you contact customer support;

  • when you interact with our website, cookies or analytics tools;

  • through payment, ecommerce, fulfilment and delivery providers;

  • through promotions, product testing or customer feedback.

Where practical, you may browse general website content without identifying yourself. Some information is required to process and deliver an order.

4. How we use your information

We may use personal information to:

  • process payments and customer orders;

  • arrange packing, fulfilment and delivery;

  • provide order confirmations and tracking updates;

  • respond to enquiries, returns and customer-service matters;

  • manage refunds, replacements and delivery claims;

  • maintain customer and transaction records;

  • operate, secure and improve the website;

  • understand website use and product interest;

  • manage promotions, surveys or product testing;

  • send marketing communications where consent or another lawful basis applies;

  • detect or prevent fraud and misuse;

  • comply with legal, tax, accounting and regulatory obligations.

5. Email marketing

We may send marketing emails where you have provided consent or where otherwise permitted by law.

Marketing messages will identify New You Brew and include an unsubscribe option. You can unsubscribe at any time using the link in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary service messages such as order confirmations, delivery updates or product-safety notices.

Australian commercial electronic-message rules generally require consent, sender identification and a working unsubscribe facility.

6. How we may share information

We may disclose relevant personal information to service providers that help us operate the business, including:

  • our website and ecommerce platform;

  • payment processors;

  • Bondi Beach Tea Co. or another approved fulfilment provider;

  • Australia Post and other delivery providers;

  • email-marketing providers;

  • analytics and website-performance providers;

  • cloud-storage and technology providers;

  • accountants, insurers, professional advisers and compliance providers;

  • government authorities, regulators or law-enforcement bodies where required or authorised.

We only provide information reasonably required for the relevant service.

We do not sell personal information to advertisers or data brokers.

7. Overseas processing and storage

Some technology, payment, analytics or email providers may process or store information outside Australia.

Where Australian privacy law applies, New You Brew will take reasonable steps required by law when disclosing personal information to overseas recipients. APP 8 can make an Australian organisation accountable for how an overseas recipient handles disclosed personal information.

The countries in which information may be processed will depend on the final service providers used by New You Brew.

8. Cookies and analytics

Our website may use cookies and similar technologies to:

  • operate essential website functions;

  • remember preferences;

  • maintain carts and checkout sessions;

  • measure website traffic and performance;

  • understand how visitors use the website;

  • support marketing and advertising activities where enabled.

You may manage cookies through your browser or available cookie settings. Disabling some cookies may affect website functionality.

9. Security and retention

We tke reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification and disclosure.

No online system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably required for business, customer-service, legal, tax, accounting and regulatory purposes. Information that is no longer required will be deleted or de-identified where appropriate.

Where the APPs apply, APP 11 requires reasonable steps to protect personal information and consideration of whether it should continue to be retained.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Contact:

Email: privacy@newyoubrew.com.au

We may need to verify your identity before processing a request. In some circumstances, access may be restricted where permitted by law.

11. Privacy complaints

Contact us if you have a concern about how your personal information has been handled.

Email:privacy@newyoubrew.com.au

Please include enough detail for us to understand and investigate the issue. We will aim to acknowledge your complaint and respond within a reasonable period.

Where applicable, you may also contact the Office of the Australian Information Commissioner.

12. Third-party websites

Our website may contain links to websites operated by third parties.

New You Brew is not responsible for the privacy practices or content of external websites. Review the relevant third party’s privacy policy before providing personal information.

13. Changes to this policy

We may update this Privacy Policy when our systems, suppliers, legal obligations or business practices change.

The updated policy will be published on this page with a revised “last updated” date.

14. Contact details

New You Brew
ABN: 88 212 870 277
Address: [insert business address]
Privacy email: privacy@newyoubrew.com
Support email:customersupport@newyoubrewau.com